A Manager's Guide to Superior Customer Service
with MindEdge .com
This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends. Learners will explore the concepts of the comprehensive customer experience, as well as the benefits to the company. The course will then discuss key performance indicators, the voice of the customer, and net promoter score. The goal of this course is to help managers build an appreciation and understanding of the importance of customer loyalty and the role customer service can play.
REGISTER HERE: A Manager's Guide to Superior Customer Service
Session 1: Mar 23 - Jun 30th, 2020
For more info, call us at 207 363 7922